Definitions & Interpretations
In these terms and conditions, the following definitions apply unless otherwise stated:
‘Business Day’ means a day (other than a Saturday, Sunday or public holiday) when banks in Australia are open for business.
‘‘Client’ means the individual or business entity who purchases Services from the Company and whose details are set out in the Order.
‘Force Majeure Event’ means an event beyond the reasonable control of either party, including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
‘Company’ means AXIS Global Co a company incorporated in Australia under business number 74 539 906 219 whose registered office is at 223 Liverpool Street Darlinghurst Sydney NSW 2010 trading as AXIS Global CO.
‘Intellectual Property Rights’ means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
‘Order’ means the agreement between the Company and the Client for the supply of Services governed by these Terms through acceptance, written or verbal, of the Company’s Quotation.
‘Quotation’ or ‘Quote’ means the written quotation prepared by the Company which contains its proposals for providing Services to the Client.
‘Services’ means the services the Company will provide to the Client as specified in the Order.
‘Specification‘ means the description or specification of the Services in the Order.
‘Terms’ means these terms and conditions as updated from time to time by the Company.
‘GST’ means value added tax chargeable under Australian law for the time being and any similar additional tax.
Where these Terms use words in their singular form, they shall also be read to include the plural form of the word and vice versa. Where these Conditions use words which denote a particular gender, they shall be also read to include all genders and vice versa.
The headings in this document are inserted for convenience only and shall not affect the construction or interpretation of these Terms.
A reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Terms & Conditions
These Terms shall apply to all agreements concluded between the Company and the Client to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. These Terms and the Order may only be varied by written agreement between the Company and the Client.
The Contract constitutes the entire agreement between the Company to provide the Services to the Client and for the Client to purchase those Services, in accordance with these Terms. A Quotation for the supply of Services given by the Company shall not constitute an offer. A Quotation shall only be valid for a period of seven (7) Business Days from its date of issue. The Order constitutes an offer by the Client to purchase the Services in accordance with these Terms. The Client shall ensure that the terms of the Order and any relevant specification are complete and accurate. The Order shall only be deemed to be accepted when the Company issues a written acceptance of the Order, or when the Company has started to provide the Services having received the Order, whichever happens first, at which point the Order shall come into existence for an “Initial Term”, unless otherwise stated in the Order. The Client shall be obligated to an “Initial Term” of ninety (90) days commencing from the date of acceptance of the Order, or when the Company has started to provide the Services having received the Order, whichever happens first. The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Order. Any samples, drawings, descriptive matter, or advertising issued by the Company and any descriptions or illustrations contained in the Company’s brochures or marketing collateral are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Order or any other agreement between the Company and the Client for the supply of Services.
Agency Obligations and Warranties
The Company warrants that it will provide the Services as stipulated in the Order using reasonable care and skill to conform in all material respects with the Order. The Company shall use all reasonable endeavours to meet any performance dates specified in the Order but any such dates shall be estimates only and time shall not be of the essence for the provision of the Services. The Company shall not be liable for any delay in delivery of the Services caused by a Force Majeure event or the Client’s failure to provide the Company with adequate delivery instructions or any other instructions relevant to the supply of the Services. The Company shall have the right to make any changes to the Services which are necessary to comply with any applicable law. The Company shall be entitled to use subcontractors for the provision of the Services provided always that the Company shall remain liable to the Client for the performance of the Services as if it had carried them out itself.
Client Obligations and Warranties
The Client shall provide assistance and technical information to the Company, as reasonably required by the Company in sufficient time to facilitate the execution of an Order in accordance with any estimated delivery dates or milestones. The Client shall have sole responsibility for ensuring the accuracy of all information provided to the Company and warrants and undertakes to the Company that the Client’s employees assisting in the execution of an Order have the necessary skills and authority. The Client shall provide the Company with reasonable direct and remote access to its website, relevant web agency, hosting company or other third parties in order to provide the Services and shall provide such other reasonable assistance as the Company may request, including, but not limited to, providing source code and other statistical, diagnostic information and other relevant information required to enable the Company to comply with its obligations under the Order. The Client shall be obliged as quickly as possible and within the agreed deadline to comment on and or approve materials provided under the Services, including (without limitation) advertising copy, search terms and graphic material submitted by the Company. In addition, the Client shall be obliged as quickly as possible and within the agreed deadline to implement changes on websites, in IT systems or where it may otherwise be required by the Company. The Client shall be obliged to inform the Company immediately of changes of domain names, websites, technical setup and any other material information regarding the technical infrastructure which may affect the Services delivered by the Company. In the event that the Client fails to undertake those acts or provide those materials or access required under this clause 5 within any agreed deadline (and at least within seven (7) Business Days of the date requested by the Company) the Company shall be entitled to invoice for the Services that it has supplied and the remaining Services specified in the Order whether or not the Company has been able to deliver them. The Client shall indemnify and keep the Company indemnified fully against all liabilities, costs and expenses whatsoever and howsoever incurred by the Company in respect of any third parties as a result of the provision of the Services in accordance with the Order, Specification, or the content of the Client’s advertising or web pages which result in claims or proceedings against the Company for infringement of any Intellectual Property Rights or other proprietary rights of third parties, or for breach of confidentiality or contract or for defamation. The Client undertakes to comply with all applicable rules, regulations, codes of practice and laws relating to its use of the Services, including without limitation its obligations under the Australian Privacy Act 1988, and equivalent legislation and hereby agrees to indemnify and to keep the Company indemnified in respect of any and all costs, claims or proceedings whatsoever brought against the Company by any third party in connection with any breach of the same by the Client. As standard across the Services and unless otherwise notified, the Client shall be exclusively responsible for implementing the optimisation changes recommended by the Company. As notified by the Company, in certain cases for amendments to existing optimisations, the Client shall allow the Company use of the site’s file transfer protocol (FTP) or content management system’s username and password in order to gain access to add in keywords. The Company require that prior notice be given for any alterations relating to the Client’s website(s) that may affect the services supplied by the Company. If alterations are made by the Client or a third party to the Client’s site(s) search engine placements may be affected and the Company cannot be held responsible. The Company advises that regular, fresh content added to the site will help to improve the stability of rankings within search engines and the Client understands that regular, unique content plays an important part in the success of a website and failure to add unique content will lessen the impact of SEO services. The Client acknowledges that certain Services may involve the licensing of third party Intellectual Property Rights including but not limited to, GOOGLE ADWORDS® campaigns, and the content created for third party services remain the property of the Company and will not be transferred to the Client or another third party, including upon cessation of the Order.
Prices and Fee Schedules
Unless otherwise expressly stated, all prices shall be in Australian Dollars and shall be exclusive of GST and other any other duties that may be applicable. In the event that duties are introduced or changed after the conclusion of an Order, the Company shall be entitled to adjust the agreed prices accordingly. The Client acknowledges that certain Services may involve the licensing of third party Intellectual Property Rights and that the Client may be required to enter into a licence directly with such third party. Unless otherwise expressly stated, all prices shall be exclusive of costs for the acquisition of Intellectual Property Rights for materials to be included in marketing materials, including if relevant (but without limitation) pictures and licences from third party owners and licensors. The price stated in the Order shall be an estimate based on a qualified estimate of the number of hours required to provide the Services. This is an estimate only and whilst every effort is made to ensure that costing estimates are accurate, the Company reserves the right to amend any estimate and budget, should an error, omission, or changes have been made or in correct / inaccurate information has been provided to the Company during the initial estimate process. The Client acknowledges that Services including but not limited to, edits, adjustments, changes, rewrites, uploads, keyword changes or removal of, content, images, logos or keywords, after the ‘initial term’ will incur a fee based on an estimated number of hours required to complete the service.
The Client shall pay the invoiced amount in full within seven (7) Business Days of the date of the invoice and in cleared funds, for the Services prior to the Company commencing works outlined in the Order. The Client shall pay each invoice submitted by the Company within seven (7) Business Days of the date of the invoice and in cleared funds in accordance with clause 7.3 below. The invoice number shall be stated on all payments and payment by credit card and Bank Transfer are accepted. The Client shall pay all amounts due under the Order in full without any deduction or withholding except as required by law and the Client shall not be entitled to assert any credit, set-off or counterclaim against the Company in order to justify withholding payment of any such amount in whole or in part. the Company may, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by the Company to the Client. In the event of overdue or declined payment, interest shall accrue on the invoice amount at 3.50% per annum (The Reserve Bank of Australia Cash Target Rate plus 2% per annum, which at the time of writing is 1.50%). At the Company’s discretion, a fee (to cover administrative expenses and not as a penalty) shall be charged per reminder for overdue payment submitted to the Client. The Company shall be entitled to submit such reminders on a weekly basis once the fees have become overdue. The Company expressly reserves all rights at all times to bring any legal action it considers appropriate to recover any unpaid sums. Late payment shall be considered as constituting a material breach of the Order entitling the Company (at its discretion) to deactivate or cancel the Order or to affirm the Order and assert the usual remedies for breach. In the event the Company is required to reactivate an Order upon receipt in full, of any overdue or declined payment, the Company shall be entitled to charge a fee of A$50.00 (to cover administrative expenses and not as a penalty). In the event that the Services cannot be delivered either in full or in part due to the Client’s failure to assist or delay in assisting in the execution of the Order, the Company shall be entitled to charge to the Client an estimated amount, corresponding to the amount that would have been due had the Services been rendered in accordance with the Order. The Company shall be entitled to payment on the basis of any additional work required because of the Client’s failure to assist or delay in assisting. If the Client subsequently requires the Company to complete the work within a shorter time frame than specified in the initial Order the Company reserves the right to charge additional monies to prioritise such projects ahead of pre-planned work. If the Client requires the Company to complete additional and/or ongoing work other than specified in the initial Order the Company reserves the right to charge additional monies for completion, including but not limited to: website edits, changes and alterations, content building, upload, etc, and keyword change requests initiated by the Client. If the Client subsequently requests to ‘opt out’ within seven (7) days of remitting payment for the initial Order and prior to work commencing, a refund will be provided. In the event that the Services have commenced the Client acknowledges that no refund will be provided.
Delays and Complaints
In the event that the Client proves that the Services are delayed or not in accordance with the Order, the Company shall be obliged to remedy or redeliver, at its own discretion, without undue delay. In the event that the Services continue to be not in accordance with the Order after reasonable attempts have been made to remedy this, the Client shall be entitled to cancel the Order in accordance with clause 13.2 a), provided that the breach is material. Complaints concerning delays or breach of Order shall be submitted immediately after the time when the Client became or should have become aware of the matter. If the Client fails to bring the defect (unless by its very nature it is impossible to ascertain within such a period) to the attention of the Company within forty-eight (48) hour, the Client shall be deemed to have accepted the Services and shall not be entitled to assert remedies based on delays or breach of Order. The Client hereby acknowledges that certain Services rely upon goods and/or services being provided by third parties (‘Third Party Services’). The Client acknowledges that the Third Party Services will be governed by that third parties’ terms and conditions and that the Company cannot provide any warranties in respect of the Third Party’s Services and will not be liable to the Client for any delays and/or failings in respect of the same. Providers of Third Party Services may provide their own warranties to the Client and the Client must satisfy itself whether or not such warranties (where given) are acceptable for the Client’s business purposes or risk management policies. The Company’s only responsibility in respect of the Third Party Services is to take reasonable care and skill when selecting the providers of the same. The Client’s exclusive remedies for late delivery or Services not conforming with the Order are as specified in this clause 8 and, if the remedies set out in these Terms have been exhausted, the Client’s final remedy is limited to cancellation of the Order and the Company’s sole liability is to refund any payments for Services not conforming with the Order, subject to the limitations set out in clause 9 below.
Except as expressly stated in this Clause 9, the Company shall have no liability to the Client for any loss or damage whatsoever arising from or in connection with the provision of the Services or for any claim made against the Client by any third party. Without prejudice to the generality of Clause 9.1 above, the Company shall have no liability for any losses or damages which may be suffered by the Client whether the same are suffered directly or indirectly or are immediate or consequential which fall into the following categories: Any indirect or consequential loss arising under or in relation to the Order even though the Company was aware of the circumstances in which such loss could arise; Loss of profits; loss of anticipated savings; loss of business opportunity or goodwill; Loss of data; and Fraudulent clicks on any of the Client’s accounts managed by the Company. To the extent such liability is not excluded by sub-clauses 9.1, 9.2 and clause 10 below, the Company’s total liability (whether in contract, tort (including negligence or otherwise)) under or in connection with the Contract or based on any claim for indemnity or contribution (including for damage to tangible property) or otherwise will not in any event exceed the total sum invoiced for the Services.
Other Limitations of Liability
The Company shall not be liable for downtimes, interference in the form of hacking, virus, disruptions, interruptions, faulty third-party software, search engines or websites on which a service is dependent or other deliveries from a third party. The Company shall use its reasonable efforts to assist in remedial efforts if so requested by the Client. Any work connected with remedial efforts as described above shall be charged to the Client separately in accordance with these Terms or (at the Company’s discretion) the Company’s price list applicable from time to time. The Company shall not be liable for any changes made without notice by the Client or a third party employed by the Client to domain names, websites, links, technical setup etc. and affecting the Services delivered by the Company. Preceding or subsequent work connected with any adjustments required as a result of such changes shall be charged to the Client in accordance with these Terms or on the basis of the Company’s price list applicable from time to time at the Company’s discretion. The Company shall use all reasonable endeavours to deliver Services relating to search engine optimisation, links, advertisements, banners, pay per click and google analytics in accordance with the guidelines applicable to the relevant search engines. However, the Company shall not be liable for delayed or non-conforming performance due to changes made to standard terms, assessment algorithms, indexing, search criteria, viewing policy, prices and campaign offers or other matters beyond the Company’s control and reserves the right to make changes to Services as a result of the same. In addition, the Company shall not be liable for other changes or discontinuation of search engines. The Company shall not be liable for Services relating to search engine optimisation, link building, advertisements, banners or sponsorships leading to a minimum number of views, position or frequency in searches on relevant words or otherwise. In addition, the Company shall not be liable for ensuring that such Services lead to a certain volume of traffic, number of clicks, registrations, purchases or the like. The Company shall not be responsible for URLs dropped or excluded by a search engine for any reason. If the Client does not implement some or all of the Company’s recommendations, the Company shall not bear any liability for any lack of success experienced by the Client relating to the Services.
Intellectual Property Rights
It is the responsibility of the Client to ensure that they have the right to use any Intellectual Property Rights when they provide any text, image or representation (“Materials”) to the Company for incorporation into the Services and the Client hereby grants or agrees to procure the grant of (as applicable) an irrevocable licence to the Company to use such Materials for the purposes of providing the Services for the duration of the Contract. The Client shall be responsible for ensuring that the contents of Materials which the Client has contributed or approved are not in contravention of legislation, decency, marketing rules or any other third-party rights. the Company shall be entitled to reject and delete such material without incurring any liability. In addition, the Company shall be entitled to cancel the Order. The Client shall indemnify the Company against all damages, losses and expenses suffered or incurred by the Company as a result of the Materials which the Client has contributed or approved being in contravention of legislation, decency, marketing rules or any action that any such Materials infringe any Intellectual Property Rights of a third party. The parties shall be obliged to notify the other party without undue delay of any claims raised against a party as described above. Unless expressly stated otherwise in these Terms or in an Order, the Intellectual Property Rights created, developed, subsisting or used in connection with the Services and whether in existence at the date hereof or created in the future shall vest in and be the property of the Company. The Intellectual Property Rights as mentioned in Clause 11.2 shall not be used, assigned, distributed, copied, forwarded to online or offline activities by the Client without a separate, express written agreement. The Company does not make, campaigns, processes, keywords or services, etc. available to the Client as part of the execution of an Order. The Client shall only acquire a non-exclusive access to the Company systems or material at the express discretion of management. The Client hereby irrevocably agrees to display the Company logo and phrase and any reference to design and/or development works of a website, landing page or other marketing materials or type of media whilst they are a Client of the Company and for eighteen (18) months after the Order terminates. The Client hereby irrevocably licenses the Company to use and display the Client’s name, figure, logo etc. as a reference on the Company’s website, other marketing materials or types of media whilst they are a Client of the Company and for eighteen (18) months after the Order terminates. The Client agrees to send the Company it’s most recent logo or figure as and when it is amended from time to time.
Confidentiality and Personal Data
A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party’s business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations under the Order, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause shall survive termination of the Contract. During the term of the Order and for a period ending five (5) years from the date of its conclusion, the Company shall take the same care as the Company uses with it own confidential information, to avoid, without the Client’s consent, the disclosure to any third party (except a subcontractor working on the Services who is subject to similar undertakings of confidentiality) of any of the Client’s business or operational information which the Client has designated as confidential. The obligation in Clause 12.2 shall not apply to any information which is or becomes publicly available otherwise than through a breach of this agreement, is already or rightly comes into the Company’s possession without an accompanying obligation of confidence, is independently developed by the Company, or which the Company is required to disclose by law. During the term of the Order and for a period ending 5 years from termination thereof, the Client will not disclose to any persons within its organisation that do not have a need to know, or to any third party, any information and non Client materials provided by the Company concerning the method or approach the Company uses in providing the Services. Each party agrees to comply with its respective obligations under the Australian Privacy Act 1988. The Client shall be obliged to indemnify the Company for any loss, including costs incidental to legal proceedings, suffered by the Company as a result of the processing of personal data which the Client has contributed being in contravention of the Australian Privacy Act 1988 or marketing law. The parties shall be obliged to notify the other party without undue delay of any claims raised against a party as described in the present clause.
Terms, Termination and Assignment
The Contract shall renew automatically, monthly, for an ongoing period, at the conclusion of the initial term unless and until either party notifies the other of its wish to terminate the Order at the expiry of the current term (month) by giving the other party at least thirty (30) days’ written notice to expire at the end of that Order term. Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if the other party: commits a material breach of the Order and (if such breach is remediable) fails to remedy that breach within thirty (30) days of that party being notified in writing of the breach; or becomes or is insolvent or is unable to pay its debts or (except for the purposes of a genuine amalgamation or reconstruction) a petition is presented or meeting convened or resolution passed for winding up the defaulting party or the defaulting party enters into liquidation whether compulsorily or voluntarily or compounds with its creditors generally or has a receiver, administrator, or administrative receiver appointed over all or any part of its assets or the defaulting party ceases to carry on all or a substantial part of its business. The Company shall, in addition to all other rights and remedies under these Terms be entitled to terminate this Contract without notice in the event that any of its charges for the Services are not paid in accordance with these Terms. Upon termination, for whatever reason, the parties shall be obliged to return all materials received from the other pursuant to the Contract without undue delay. If relevant, the Client shall be obliged to remove codes, etc, from websites without undue delay. If the Client fails to do so, the Company shall be entitled to invoice the Client in line with its then current terms and conditions for subsequent Services without such invoicing amounting to a waiver of the Company’s right to terminate the Contract. The Client shall not be permitted to assign or transfer all or any part of its rights or obligations under the Contract and these Terms without the prior written consent of the Company. The Company shall be entitled to assign or subcontract any of its rights or obligations under the Contract and these Terms and the Client acknowledges that certain elements of the Services will be provided by third parties.
Neither party shall be held liable for a Force Majeure Event. If a party believes that a Force Majeure Event has occurred, such party shall immediately inform the other party of the start and end of the Force Majeure Event. Notwithstanding the other provisions of the present Terms, each party shall be entitled to terminate the Contract without liability to the other by written notice to the other party in the event that the performance of the Contract is impeded for more than 6 months due to a Force Majeure Event.
The Company reserves the right to modify or discontinue, temporarily or permanently, the Services with or without notice to the Client and the Company shall not be liable to the Client or any third party for any modification to or discontinuance of these Services save for the return of any prepaid sums in connection with the provision of the Services which are subsequently not provided. The Company shall be free to provide its Services to third parties whether during or following the provision of the Services to the Client. During the term of the Contract and for a period of twelve (12) months thereafter, the Client agrees not to employ or engage or offer to employ or engage anyone designated by the Company to work on the Services. The failure of either party to enforce or to exercise at any time or for any period of time any right pursuant to these Terms does not constitute, and shall not be construed as, a waiver of such terms or rights and shall in no way affect that party’s right later to enforce or to exercise it. If any term of these Terms is found illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining Terms, be deemed omitted from these Terms and shall in no way affect the legality, validity or enforceability of the remaining Terms which shall continue in full force and effect and be binding on the parties to the Order. Any valid alteration to or variation of these Terms must be in writing signed on behalf of each of the parties by duly authorised officers. A person who is not a party to the Order shall not have any rights under or in connection with it. All notices must be in writing via the Company website contact page aiims.com.au or such as is advised by the Company.
The parties acknowledge and agree that the Order supersedes any prior agreement, understanding or arrangement between the parties, whether made orally or in writing and constitute the entire agreement between the Company and the Client relating to these Services. Therefore, except as expressly provided, all other conditions and warranties (implied, statutory or otherwise) are hereby excluded to the fullest extent permitted by law.
Law and Jurisdiction
The Company and the Client shall be obliged to attempt to settle any disputes arising between them including disputes relating to the existence or validity of the agreement through negotiation provided always that either party shall be entitled at all times to exercise any of its other remedies including through taking legal action. This agreement shall be governed by the laws of the State of New South Wales, Australia. The parties submit all disputes arising between them to the courts in the State of New South Wales and any court competent to hear appeals from those courts of first instance.